Select from the following links for information about the QRIDA disaster recovery assistance currently available for recent disaster events in Queensland:
Assistance for primary producers | Assistance for small businesses | Assistance for non profit organisations
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Feedback & Complaints
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Feedback & Complaints
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QRIDA is committed to impartial, efficient, and fair complaint handling that respects human rights, and improves our services.
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Process for submitting feedback and complaints
Please use the form on this page if you wish to submit your feedback, complaint or compliment about your experience.
If your complaint is with regards to the decision of your application with QRIDA, please refer to the reviewing a decision process.
Before you submit feedback or a complaint using the form, please read the Frequently Asked Questions (FAQs) below for guidance on what to include in your submission and how feedback and complaints will be handled.
Submissions via this form will be managed according to QRIDA's Complaints Management Policy and Procedure (PDF, 437KB).
Frequently asked questions
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Yes, you can submit feedback or complaints anonymously. However, if you choose to remain anonymous, we will not be able to contact you for follow-up or to notify you of an outcome specific to your submission. For complaints that require review or remediation we recommend that you provide your contact details.
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You should include as much detail as you can to help with the assessment and resolution of your complaint, for example:
- your name and contact details
- your client number
- relevant dates (application date, assessment date, decision date)
- names of staff you have been dealing with
- a clear description of the issue and the desired outcome
- mention of any supporting documents you can provide on request.
The complaint webform has the provision to upload any documents that support your complaint. It is a good idea to have them ready to be uploaded before you submit your complaint.
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After you submit a complaint to QRIDA you will receive an acknowledgement of receipt within two business days. Your complaint will be logged, assessed, and handled confidentially in accordance with the Information Privacy Act 2009. If your complaint is outside our scope or relates to another agency, we will assist you to identify the appropriate party and advise you to direct your complaint to them. You will receive a written formal response from QRIDA within a reasonable timeframe.
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You can expect that your complaint will be assessed and an outcome communicated within 20 business days.
In cases where the complaint is deemed particularly complex, or for privacy and human rights complaints, it may take up to 45 business days. In this event, you will be emailed by the QRIDA Complaints Management Unit to advise of the status of your complaint.
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If you are dissatisfied with the outcome of your complaint, the formal response you receive will explain how to escalate your complaint and request a review of the outcome. This may include an internal review or escalation to external independent review agencies such as the Office of the Queensland Ombudsman or the Queensland Human Rights Commission.
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Feedback and Complaints Form
Please use the form below to submit your feedback, complaint, suggestion or compliment.
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Language and hearing assistance
If you need an interpreter please call the Translating and Interpreting Service on 1800 512 451 and have them contact the department on 13 QGOV (13 74 68).
If you are deaf or have a hearing or speech impairment, you may contact the National Relay Service on 133 677 (TTY/Voice) or 1300 555 727 (Speak and Listen - SSR).
Customer complaints
In 2024-25, QRIDA received 32 customer complaints, of which:
- 6 result in further action
- 27 resulted in no further action.
